Business plans realities and the « needs »

Business Plans… Some food for thought AS the GM of a big Entrepreneurship Center and as a University lecturer on the topics, the last few years have been very interesting as far « how to start  a business » has evolved. For a long period of time I kept saying that the « process » of doing a business…

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The Master Question-Asker

The MQA (time to read: 2min) We all had this happen to us… You meet someone, at a friend’s party or in a networking event. You have a lengthy conversation. You liked the guy a lot. You exchanged business cards and Social Media profiles. You leave each other after a warm handshake A few days…

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New career or new startup ? Here’s a good book for you

Hello; I haven’t been writing much since last summer but I think I have what it takes so you forgive me 🙂 I have just found out that a very good book can now be downloaded free of charge. I know the author personaly. His first book (in French) really sent me on a journey…

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Ready for a Business Breakthrough ?

Hello everyone; So I’m off to vacations in my summer house on the Magdelen Islands. I usually come back from there with boatlaod of energy (pun intented) ready to help as many people as I can. So this year, I’d like to try something else, so…. If you’ve been working to grow your business for…

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Go, now!

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You « create » your opportunities!

Reading Tanveer Nasseer excellent post « do you have a healthy relationship with opportunity » got me thinking about this relation in an entrepreneurial context. Oddly enough, yesterday Schumpeter in The Economist wrote about ‘inside the mind of the entrepreneur » that talked about a reasearch on how entrepreneur « react » to the environment. As I commented on the…

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Team building

Building the right team With 5 generations at work, with a multicultural workforce becoming the norm and the shift in how people work (part-time, from home, freelancers, e-sourcing ), having team building skills has to be part of your business survival tool box! But before you start with a group of random individuals and you transform…

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Getting the information from outside the box

Remember « The tipping point » the  best seller from Malcom Gladwell from a few years back ? How the combination of  Connectors, Maven and salesmen in the right context and with a good « sticky » story ( For that « Made to Stick » is a must read.) can help you create a powerful « epidemic », a tidal wave of…

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Customer satisfaction: When Telus chooses to leave 4K$ on the table

Those who know me personally,  know that the last few weeks were busy trying to replace my BlackBerry smart phone that had decided to learn to swim ;-( As many freelancer, this is a mobile office. Friends wanted to help by giving me their « old » BB but there was always some technical reason to justify…

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You have satisfied customers ? Then what…

All businesses aim for that illusive goal. Customer satisfaction How do we measure satisfaction? What is satisfaction for one person can be quite different from another one! And then what? Do you adequate satisfaction with loyalty? If so, you are doing one big mistake! Here’s why. Studies have shown that : 68% of clients go…

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